Customer support software that keeps every ticket organized and on track
Support requests buried in email? Can't track who's working on what? Customers waiting days for responses? You need help desk software that organizes tickets, tracks response times, automates workflows, and ensures every customer gets fast, consistent support.
We specialize in implementing Zoho Desk—powerful customer support software designed for teams that want to deliver Zendesk-level support without the enterprise price tag. Trusted by 50,000+ businesses worldwide.
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Customer emails buried in shared inbox. No idea who's handling what. Tickets slip through cracks. Customers emailing again: "Did you get my message?"
How long until customers get first response? No idea. Some wait hours, others wait days. No way to track or improve it.
Customer emails. Then tweets. Then calls. Three different systems. No way to see full conversation history. Customers frustrated repeating themselves.
"How do I reset my password?" for the 50th time this week. No knowledge base. Support team wastes time on repetitive questions.
Is support getting better or worse? Are customers happy? No metrics, no reports. Just guessing whether team is effective.
Two agents responding to same ticket. Duplicate effort. Or nobody responds because everyone thought someone else handled it.
If 3+ of these describe your support team, you need help desk software.
Help desk software organizes every support request into trackable tickets, routes them to the right person, automates workflows, and gives you full visibility into support performance.
Every support request becomes a trackable ticket. No more lost emails. Clear status (open/pending/resolved). Full conversation history in one place.
Email, phone, chat, social media—all in one system. See complete customer history regardless of channel. Respond from anywhere.
Tickets automatically assigned to right agent based on skills, workload, or round-robin. No more manual sorting. Everyone knows what they're responsible for.
Set service level agreements. System tracks first response time, resolution time. Alerts when tickets at risk of missing SLA. Improve accountability.
Create help articles, FAQs, guides. Customers find answers themselves. Reduce support volume by 30-40%. Agents focus on complex issues.
Zia AI suggests responses based on past tickets. Auto-categorizes tickets. Recommends knowledge base articles. Makes agents 2x more productive.
Automatic satisfaction surveys after ticket resolution. Track CSAT scores, identify areas for improvement, recognize top performers.
See average response time, resolution time, ticket volume trends. Identify bottlenecks. Make data-driven decisions to improve support.
Watch how Zoho Desk transforms customer support with intelligent ticketing, automation, and multi-channel engagement
Email works for very small teams (<3 people) with low ticket volume (<20/day). But you've outgrown email if you:
Basic setup: 1-2 days. Full implementation with knowledge base and automation: 1-2 weeks:
Yes. Zoho Desk supports multiple channels:
Zia AI learns from your past tickets to:
Unlike Zendesk ($55+/user) or Salesforce Service Cloud ($75+/user), Zoho Desk gives you enterprise support features at small business prices.
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